Please read the following terms and conditions carefully.
You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Up Town Cruise & Travel. To make a booking with Up Town Cruise & Travel you must be at least eighteen years old and agree to all the terms and conditions as advised in this document.
We strongly recommend that you also read the Information relating to your trip prior to booking to ensure that you understand the itinerary, style and physical demands of the trip you are undertaking.
Where bookings of travel products are made on your behalf through Infinity Holidays, Creative Cruising, Cover-more Insurance references to “us”, “we”, and/or “our” in these booking terms and conditions shall also mean and include Flight Centre Travel Group Limited trading as Infinity Holidays, as well as Creative Cruising Pty Ltd.
By booking a holiday (Cruise – Package) you are deemed to have agreed to these booking conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice. These terms and conditions apply to bookings you make with our consultants (in-store, over phone or by email).
Up Town Cruise & Travel will rely on the authority of the person making the booking who us acting on behalf of any other travellers ‘either as a couple or group of people you should ensure they are aware of these terms & conditions.
Passports are required for all international travel. It is your responsibility when travelling or transiting on your journey to ensure that you have a valid Passport, Visa, ESTA(USA), ETA (CANADA) and re-entry permits which meet the requirements of immigration and other government authorities.
Australian Passport holders require visas to enter some countries. Some countries allow for a "visa free" stay for tourism purposes. If you are travelling on business this does not always apply. Also, if you or a member of your travelling party have a criminal offense entry may be denied.
Passports must have a minimum of 6 months validity from the date of scheduled return to Australia. Please notify your consultant if you have any middle name at the time of booking, as all travel documents and airline tickets must exactly match the name and spelling as appears in the passport. Additionally, for security reasons some airlines may require all details as they appear in the passport prior to ticketing.
Up Town Cruise & Travel will need to sight your passport before any documents can be released and we will not be liable for any incorrect information given to us nor for any re-issue fees imposed by the airline/ cruise or tour wholesaler should re-issue of documentation be required.
If travelling on any passport other than Australian, you must inform us immediately as it may be necessary to obtain a Re-Entry Visa into Australia or visas for other countries. Whilst we offer full assistance it is the responsibility of each traveller to ensure that they have full and correct documentation to undertake their journey.
Some consulates charge visa fees and issuance of visas is not the responsibility of your travel agent and we cannot be held responsible should you be unable to obtain the correct visas to undertake your journey.
Up Town Cruise & Travel will not be held responsible for tickets lost by a third party, such as Australia Post. Any charges associated with reissue and resending of documentation will be a client expense.
Booking & Quotes Procedure
To make a booking with Up Town Cruise & Travel Cruise you must be at least eighteen years old and agree to all the terms and conditions as advised in this document.
Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increase. Cruise pricing, itineraries & availability are subject to change at any time, until the booking is confirmed.
In order to secure a booking, you must complete a booking form and pay a deposit as advised. The person completing the booking form warrants that he/she has authority to accept the passage ticket or cruise ticket conditions on behalf of all persons named on the booking form.
You should carefully read all the terms and conditions specific to the product you are booking before finalising your travel transaction. A deposit must be received within 48 Hours to confirm a booking. The booking will be automatically cancelled if no deposit is received within this time. All domestic flights are required payment in full at time of booking.
Schedules and availability, fare conditions and prices can change at any time. Routing restrictions and other special conditions may apply. Deposits merely hold the reservations and do not guarantee prices.
Clients with special health conditions (including pregnancy), or clients requiring medical treatment or assistance must be advised to consultant at the time of booking or clients requiring medical treatment or assistance must be advised in writing.
Once your booking has been confirmed and payment received, any new specials released cannot be applied to existing bookings It is not uncommon for suppliers (e.g. Airlines, Cruise Liners and Hotels) or alter or withdraw prices including advertised special rates. If prices, rates or inclusions vary from your quotation or from an advertised price, we will advise you of any change prior to your booking request and any transaction being processed.
Booking’s made within 60 days of departure will only be accepted if payment of the price in full is received by the company at the time of reservation.
Supplier Change and Cancellation Fees
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed when paid in full. Cancellations must be made in writing and the cancellation will only take effect when we receive written confirmation of the booking for either cruise/ flights or package.
Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services.
Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for that fee.
You are strongly advised to take out insurance at the time of booking which will cover cancellation fees.
Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier. No refund is available for cancellations after your travel has commenced or in respect of any arrangements, tours, accommodation, meals or any other services not utilised whether by choice, or because of late arrival or early departure, including failure of any transport to operate according to schedule.
Travel Insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel, against loss of deposit and cancellation charges, baggage loss, theft, accident, injury and medical expenses.
We are an authorised representative of Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145) ("Cover-More") and receive financial and non-financial benefits when you buy travel insurance products through us. We and Cover-More are authorised to provide you with general advice about, and arrange, travel insurance products on behalf of the insurer.
Insurance cover offered by credit card companies or reciprocal medical cover agreements are often not comprehensive. Your travel consultant can provide information to you about travel insurance. For details of the services they provide, including a quote.
Please contact your consultant, via email email@example.com, phone -0488 330 047, www.uptowncruise.com, if you have any questions about Cover-More's travel insurance products please feel free to contact anyone of our friendly staff. If you purchase travel and decline travel insurance, you may be required to sign a disclaimer.
If insurance is taken out with us, please complete your travel insurance application form, sign it and return it, we cannot issue your insurance until this form is provided regardless of whether payment has been made.
Your insurance protection should include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage, cruise and money and personal liability insurance.
We recommended for certain destinations. Please contact your local GP or the Travel doctor (www.traveldoctor.com.au ) who will advise you of these requirements. Please note that some vaccinations may be required weeks in advance of travelling.
Department of Foreign Affairs & Trade Warnings
For reasons of political unrest, acts of war or terrorism or natural disasters in certain parts of the world the Australian Government in conjunction with various other worldwide bodies may decide to issue a Government Advisory warning to Australian passport holders not to
travel to that country. In these instances, whilst travel to some countries is not advisable and some clauses of the travel insurance coverage may not be affective, we appreciate that some clients may still need to travel to those areas. Whilst we are prepared to make these bookings on our clients' behalf we do so without responsibility or liability.
Department of Foreign Affairs their website address is: www.dfat.gov.au/. There is also another service provided to Australian travellers where you can register your personal details i.e passport numbers, contact details in Australia and the countries you will be visiting. These details are automatically passed on to the relevant Embassies of the countries you will be visiting. Simply register via the website: www.orao.dfat.gov.au to utilise this service.
Frequent Flyer Programs
Many airlines offer Frequent Flyer Reward Programs - if you are not a member of any of these programs, we are happy to discuss your options and of course the benefits with you. Similarly, if you are a member of any Frequent Flyer program please ensure that your consultant is aware of this immediately so that the necessary steps can be taken to ensure that you earn the rewards. As a safeguard it is also advisable to keep all your boarding passes so that you can verify this against your Points Summary after travel has been completed.
Are subject to change without notice and at the cruise lines discretion.
Guaranteed and are subject to change without notice and without compensation at the discretion of the Cruise Company.
(unless otherwise stated) for on-board and onshore personnel (including but not limited to ship staff, crew, cruise/tour manager, local experts, drivers) are not included in arrangements. When gratuities are included, they may not cover all services or gratuities, both during the cruise and tour as well as on any pre or post-cruise land extensions. Some cruise lines have mandatory on board gratuities.
Cabin Guarantee (GTY)
On a variety of cruises, a reservation may have been confirmed as a ‘cabin guarantee’ Also known as a GTY basis, the cruise line is accepting your reservation for that grade of accommodation or higher, rather than assigning a specific cabin number. Cabin numbers are confirmed either when cruise documents are issued or up on embarkation with a guarantee a customer will not be allocated any cabin BELOW this grade. Ensure you check the deck plans to confirm if you are happy to book a cabin with an obstructed view. Bedding configurations and dining sittings are on a request basis only and are not guaranteed. They are subject to change at any time without notice and without compensation.
Description of Products
Descriptions and standards provided for cruise lines, hotels and other suppliers are obtained directly from our providers. Any facilities shown as included are subject to change at any time. Up Town Cruise & Travel does not guarantee the standard, class, type for any purpose or service. insurance, laundry, phone calls, beverages, meals not detailed in the itinerary.
Items not included on regular menus; expenses for additional sightseeing not specified in the itinerary, premium spirits & premium wine (please refer to complimentary beverage program), meals not detailed in the itinerary; and health, accident, baggage, or travel protection plans.
Tips to tour directors, motor coach drivers and local guides and all other items of a personal nature including expenses, fees or costs incurred in case of illness will be at your cost.
Check In / Check Out Times: These vary according to operator. Check in times are normally around 2.00 pm and check out normally around 10.00 am. Please note that most properties will require a credit card authorisation on check-in and may need to see photo identification. In the instance that you don't have a credit card usually a cash bond will be required.
Child costs are based on sharing a room with adults and using existing bedding. Cost for additional bedding and rollaway are available on request
Cruise pricing, itineraries & availability are subject to change at any time, until the booking is confirmed. All quotes are valued for 48 Hours. Quotation can be either live pricing and static pricing depending upon the supplier.
All airfares are subject to taxes and charges levied by both government and the airlines themselves; Airfares (unless otherwise stated) and anything not specifically included in the arrangements such as excess baggage, airport taxes, passport and visa fees, to complimentary beverage program), meals not detailed in the itinerary; and health, accident, baggage, or travel protection plans.
We accept no responsibility if you, the passenger, is refused entry to the intended country/countries visited. We will not be responsible for any expenses, costs, liabilities or loss in relation to such. We do not guarantee any specific flight schedule and do not accept liability for lack of adequate connections, delays or airline schedule changes. Airline Taxes and Fuel Surcharges. Up Town Cruise & Travel reserves the right to pass on fuel and tax increases, levied by airlines, without notice.
International and domestic airlines are replacing paper tickets with electronic tickets called e tickets. All passengers travelling on an e ticket will be required to produce photo identification at check in.
A $25.00 booking fee will apply to all bookings made with Up Town Cruise & Travel. Any amendments made to confirmed bookings will incur a fee; bookings of a value up to $1,000 a fee of $25, bookings of a value over $1,000 a fee of $50. The fees are charged per amendment. This is in addition to any fees that may be levied by the supplier or airline.
Payments by Cheque:
Please note that cheque payments (excluding bank cheques) require about 5 business days to process. If you are paying by this method, you will need to make the payment at least 5 business days prior to the actual due date. You agree not to stop payment of the cheque even when you cancel a booking.
You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you.
Our Change and Cancellation Fees:
Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings (including online bookings and bookings made with a consultant):
Changes to Domestic/Trans-Tasman bookings will incur a fee of $30 per passenger per booking in addition to supplier fees.
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to supplier fees.
Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $75 per passenger per booking in addition to supplier fees.
Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $300 per passenger per booking in addition to supplier fees.
Any fees for such change or cancellation must be made via credit card and will attract the applicable credit card surcharge.
Direct Deposit: Up Town Cruise & Travel
Bank: Commonwealth Bank Kalgoorlie
BSB: 066-514 Account: 1065 3644
All prices are based on payment by cash, direct deposit or cheque.
Cheques will not be accepted for travel within 7 working days of travel.
Credit card payments may also be accepted however a transaction fee will apply of 1.5% for Visa and Mastercard, and 3.5% for American Express and Diners.
Surcharge not shown on the invoice, calculated at the time of payment, surcharge is non-refundable.
Deposit and Payment
A payment made to Up Town Cruise & Travel will be forward to the wholesaler once funds are cleared. Up Town Cruise & Travel accepts no liability for those amounts until received by us. All deposit requires a booking reference.
Inclusions and Exclusions
Prices DO Include/ Cruise
On- broad accommodation, transfers (if booked), government taxes and any other inclusions as specified in writing on the relevant to the holiday – package booked
Prices DO NOT Include
Any costs incurred en route to and from the destination, meals (unless specified), alcoholic beverages, telephone calls, items of a personal nature, and personal services not specified as being included in costs on the relevant for each supplier’s product.
Refunds and Warranty for Goods Brought
We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem.
This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• does not do what we said it would, or what you asked for and cannot be easily fixed.
If the problem is not major, we will repair the item within a reasonable time.
Please keep your proof of purchase —e.g. your receipt.
WARRANTY & REPAIRS
Products are Guaranteed against defective workmanship and material.
Retain sales docket as proof of purchase date.
Return faulty stock to original place of purchase.
Guarantee does not cover normal wear and tear, damage caused by carriers or consequent damage.
The length of the warranty period varies for each brand. Please check each product range.
Airlines are the most common cause of damage to luggage.
Up Town Travel Accessories. is not responsible for any damage that occurs whilst your luggage in transit
We urge you to inspect your luggage after your trip.
Should your luggage be damaged in transit we recommend you report & submit a claim directly to the airline that you have flown with prior to leaving the airport.
Please initial all pages and sign below & date that you agreed and understand the terms and conditions.
Thank you for allowing Up Town Cruise & Travel the opportunity to assist with your travel plans. If you have any questions or wish to make any changes to your quote, please contact us.