We respect your privacy
Up Town Cruise & Travel (BN:62 521 745 506) Respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1998 (Cth) (“the Privacy Act”). This policy sets out how we collect and treat your personal information.
“Personal information” is information we hold which is identifiable as being about you. This Policy sets out how Up Town Cruise & Travel aims to protect the privacy of your personal information, your rights in relation to your personal information managed by Up Town Cruise & Travel and the way Up Town Cruise & Travel collects, holds, uses and discloses your personal information.
Collection of personal information
Up Town Cruise & Travel will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
You may provide basic information such as your name, phone number, address, either by telephone in person, letter, and email, to enable us to send information, provide updates and process your product or service order, or when you visit our website and process your product enquiry.
We may collect additional information at other times, including but not limited to, requesting passport information, information when purchasing or make enquires about accommodation or other products and services; or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback or when you register as a member and complete your personal profile and preferences. When you provide information about personal or business affairs, change your content or email preferences, provide financial or credit card information, or communicate with our team.
Additionally, we may also collect any other information you provide while interacting with us. Sensitive information may be required to be collected in order while booking/ or actives/ disclose any medical issues or conditions that may be of relevance for your booking.
How we collect your personal information
Why do we collect personal information?
Up Town Cruise & Travel collects, holds, uses and discloses your personal information where it is reasonably necessary for the purposes of: providing you, or an entity with which you are connected, with travel advice, travel products and associated services; accounting, billing and other internal administrative purposes; developing and facilitating a business relationship with you or an entity with which you are connected; and identifying and informing you of services that may be of interest to you.
Use of your personal information
Up Town Cruise & Travel may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
Up Town Cruise & Travel may contact you by a variety of measures including, but not limited to telephone, email, sms, or mail. We are required by law to obtain your consent to the collection of sensitive information. For us to provide the services you request, you consent to the collection of all information which is provided to us for use in accordance with this Policy, unless you tell us otherwise.
Disclosure of your personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors, insofar as reasonably necessary for the purposes set out in this policy. Personal information is only supplied to a third party when its is required for the delivery of our services.
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Up Town Cruise & Travel (ABN: 62 521 745 506), www.uptowncruise.com, its customers or third parties.
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include but are not limited to Australia.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. The information may be disclosed to a potential purchaser under an agreement to maintain confidentially. We would seek to only disclose information in good faith and where required by any of the above circumstances.
Security of information
Up Town Cruise & Travel is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988(Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at firstname.lastname@example.org. Up Town Cruise & Travel will require you to provide proof of identity to ensure that personal information.
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstance set out in the Privacy Act. Up Town Cruise & Travel will endeavour to respond to your request to access or correct your personal information within 30 days from your request.
How to contact us
For further information, feedback or enquiries regarding the Policy, or to access your personal information, please contact email@example.com
PO Box 2528
Boulder WA 6432
Phone (During office hours)
From within Australia phone 0488 330 047
From outside Australia phone +61 488 330 047
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to Up Town Cruise & Travel PO Box 2528, Boulder Western Australia 6432. We take complaints very seriously and will respond to acknowledge your complaint within 48 Hours of receipt. We aim to provide you with a response to your complaint within 7 days of receipt.
Office of the Australian Information Commissioner
If you are unsatisfied with the response we provide to your complaint relating to your privacy or if you feel the issue remains unresolved, you may wish for the Privacy Commissioner to further investigate your complaint. You can contact the Office of the Australian Information Commissioner as detailed below:
Office of the Australian Information Commissioner
GPO Box 5218
SYDNEY NSW 2001
From within Australia phone 1300 363 992
Changes to our Policy
When you visit our website
When you come to our website (www.uptowncruise.com) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Third Party Sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Up Town Cruise & travel (ABN: 62 521 745 506) is not responsible for the privacy practises of other such websites, to read the privacy statements of each/every website that collects personal identifiable information. We may disclose your personal information: as permitted or required by law. Third parties such as Cruise Lines, Airlines, Hotels provider’s and other service providers for the purpose for which the information was collected or for a related purpose, for example to facilitate and process your accommodation/ cruise/ flights arrangements.